Terms of Service

These Terms of Service ("Terms") govern your access to and use of AstroTracker, a product of NexoroCore Inc. ("NexoroCore," "we," "us," or "our"), including our website, mobile app, and web Portal (together, the "Service"). By creating an account, accessing, or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent ("you" or "your"). If you do not agree, do not use the Service.

1. Definitions

• "Organization" means the workspace/tenant you create or join in the Service, under which your team, inventory, and subscription are managed.
• "Subscription" means a paid plan purchased for an Organization, billed on a recurring basis through our payment processor, Stripe.
• "Content" means the inventory records, images, documents, and other data your Organization creates or uploads to the Service.

2. Accounts and organizations

You need an account, authenticated through our identity provider (Clerk), to use the Service. You are responsible for the accuracy of the information you provide and for activity that occurs under your account. An Organization's owner(s)/admin(s) are responsible for who they invite and what role they grant within that Organization.

3. Free trial

New Organizations receive a 14-day free trial of AstroTracker's Professional plan functionality. No payment method is required to start a trial. At the end of the trial period, your Organization's access reflects whichever plan (including the free plan, if one is offered) applies in the absence of an active paid Subscription — we will make reasonable efforts to notify you before your trial ends. Starting a paid Subscription at any time, including during or after the trial, is governed by Section 4 below.

4. Subscriptions, billing, and auto-renewal

Paid Subscriptions are billed in advance on a recurring basis (monthly or annual, depending on the plan you select) through Stripe. Your Subscription automatically renews at the end of each billing period for a new term of the same length, at the then-current price for your plan, unless you cancel before the renewal date as described in Section 6. You authorize us (via Stripe) to charge your payment method on file for each renewal.

If a renewal payment fails, we (or Stripe, on our behalf) may retry the charge and will attempt to notify you. Continued non-payment may result in your Subscription being suspended or downgraded until payment succeeds or you cancel.

5. Price changes

We may change Subscription prices from time to time. If we change the price for your plan, we will give you at least 30 days' notice before the new price takes effect on your next renewal. Continuing your Subscription past that renewal constitutes acceptance of the new price; if you do not agree to a price change, you may cancel under Section 6 before the renewal takes effect.

6. Cancellation

You may cancel your Subscription's auto-renewal at any time from the billing section of the Portal (or by contacting us). Cancelling stops future renewals — it does not end your access immediately.Your Organization keeps full access to the plan you paid for through the end of your current, already-paid billing period. Once that period ends without a further renewal, your Organization's access changes as described in Section 8 (Data retention).

7. Refunds

Subscription fees are non-refundable, including for partial billing periods, unused time after cancellation, or downgrades made mid-period. When you cancel, you keep access through the end of the period you already paid for (Section 6) instead of receiving a prorated refund for the remainder.

Operator note — jurisdiction sanity pass required (OPERATOR-TO-CONFIRM): the exception below is the only carve-out currently drafted. Some jurisdictions impose consumer-protection constraints on blanket no-refunds terms for B2B or B2C SaaS billing; please confirm this exception list is complete and legally sufficient before sign-off.

We will issue a refund only in the following case:

• Duplicate or erroneous charges. If our payment processor charges you more than once for the same billing period, or charges you in error due to a fault on our part, we will refund the duplicate or erroneous amount upon request.

8. Data retention after your Subscription ends

What happens to your Organization's Content after a paid Subscription ends depends on whether it was ever an active, paying Subscription or an unconverted free trial. Both schedules below are implemented by AstroAdmin's org-lifecycle mechanism (AstroAdmin#309); this section states the resulting policy, not the implementation. The "hard delete"/"permanently destroyed" language below describes removal from our ACTIVE, in-product systems — the point after which your Organization, or anyone at NexoroCore acting on your behalf, can no longer access, restore, or use that Content through the Service. It does not mean an instantaneous, zero-copy erasure everywhere: for security and disaster-recovery purposes, a bounded, non-customer-accessible backup copy may still exist for a limited period after that point (our infrastructure provider's standard backup/recovery retention window, which we do not extend beyond its default, typically no more than a few weeks) — not retained indefinitely, not restoring your access, and not reachable through the Service. Separately, we maintain an internal, immutable audit trail recording that certain changes occurred (including deletions), which may retain limited record-of-change details indefinitely for security and accountability purposes; it exists to prove what happened and when, not to restore your access, and it is not reachable through the Service.

8.1 Organizations that had an active paid Subscription

1. Days 0–30 (retention): your Content remains fully intact. Renewing your Subscription during this window restores full access instantly, with nothing lost.
2. Day 30 (soft delete): your Content becomes inaccessible to your Organization but is not yet destroyed. Resubscribing after this point may still restore access — contact support.
3. Soft delete through 1 year (archive): your Content is held in archive.
4. After 1 year (hard delete):your Content, including any files or images stored on your behalf, is removed from our active systems and is no longer accessible to you or anyone at your Organization — see this section's introduction above for what backup and audit-trail retention may still apply, and on what terms.

8.2 Organizations whose free trial was never converted to a paid Subscription

1. Days 0–30 (retention): your Content remains fully intact after the trial ends. Starting a paid Subscription during this window restores full access.
2. Day 30 (soft delete): your Content becomes inaccessible, not yet destroyed.
3. After 3 months total from trial end (hard delete):your Content is removed from our active systems and is no longer accessible (same scope as Section 8.1's hard-delete step above — see this section's introduction for what backup and audit-trail retention may still apply). This shorter, 3-month schedule (rather than the 1-year archive in Section 8.1) applies specifically because the Organization never had a paying Subscription.

Billing and accounting records associated with a Subscription (invoices, payment history) are not Content and are retained separately for as long as required for our own accounting and legal obligations, independent of the schedules above.

9. Acceptable use

You agree not to use the Service to store or transmit unlawful content, to interfere with or disrupt the Service's operation or security, to attempt to access another Organization's data without authorization, or to reverse-engineer the Service except as permitted by law.

10. Intellectual property

We own the Service, including its software, design, and branding. You and your Organization retain ownership of your Content. You grant us a limited license to host, process, and display your Content solely to provide the Service to you.

11. Warranties and disclaimers

The Service is provided "as is" and "as available." To the extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee the Service will be uninterrupted or error-free.

12. Limitation of liability

To the extent permitted by law, NexoroCore Inc. will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or profits, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Subscription in the 12 months before the claim arose.

13. Termination

We may suspend or terminate your access to the Service if you materially breach these Terms, including for non-payment as described in Section 4. Sections that by their nature should survive termination (including Sections 7, 8, 11, and 12) continue to apply after termination.

14. Governing law

OPERATOR-TO-CONFIRM: NexoroCore Inc. is a Canadian business. These Terms are governed by the laws of [Province/Territory, Canada — jurisdiction to be confirmed by the operator], without regard to conflict-of-law principles, and any dispute will be resolved in the courts located there, unless applicable law requires otherwise.

15. Changes to these Terms

We may update these Terms from time to time. We'll update the "Last updated" date above when we do, and will make reasonable efforts to notify active Organizations of material changes (including changes to the refund, cancellation, price- change-notice, or data-retention terms above) before they take effect.

16. Contact us

Questions about these Terms? Email us at power@nexorocore.com.